Label Insight - What if there are issues with my upload?

Modified on Thu, 21 Sep, 2023 at 9:44 AM

If there are any issues with your uploaded image(s), you will receive an email notifying that your image(s) did not meet our criteria. To resolve any issues, please follow these steps: 


1. On the Label Insight platform, select "Products With Issues" on the left side bar


Screen_Shot_2019-11-07_at_3.25.29_PM.png


2. Select the product you would like to resolve an issue

 Screen_Shot_2019-11-07_at_3.30.16_PM.png


3. The page provides a description of the issue as well as the status (solved vs. unresolved) of the submission. Please upload a revised image accordingly by clicking the "Replace Image" button. Here is a detailed Image Submission Guide. Please remember UPC, Nutrition Facts Panel, and ingredients list must be visible. Additionally, each image should be high resolution (greater the 270 DPI/texts should be clear when zooming in). 


 Screen_Shot_2019-11-07_at_3.33.25_PM.png

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