Knowledge base

Brandbank Core Create Service (3)

Image & Data Capture Options (7)

• Do you capture merchandising content?
• Do you capture case content?
• Can I pick a custom set of images to be captured?

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Arranging Physical Sample Delivery (7)

• What is your address?
• How many samples do I need to send?
• Will I be notified once you've received my samples?

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Renewals (7)

• How often do I have to pay a renewal on my products?
• What if I don't want to renew all of my products?
• Why am I paying again if my products haven't changed?

View all 7

Brandbank Go (3)

Brandbank Go User Guides (3)

• Brandbank Go User Guide (US)
• Brandbank Go User Guide
• Brandbank Go Renewals Guide

Brandbank Go How to Videos (4)

• Brandbank Go - How to Navigate the Platform and Raise Orders
• Brandbank Go - How to process your Renewal
• Brandbank Go - How to Create a Revision Order

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Brandbank Go FAQs (8)

• What is Brandbank Go?
• How do I access Brandbank Go?
• How do I create an order in Brandbank Go?

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Connect (3)

User Guide (1)

• Connect User Guide

How To Videos (8)

• How to Video: Connect - Emails and Alerts
• How to Video: Connect - How to view your templates
• How to video: Connect - How to upload assets

View all 8

Connect FAQs (11)

• What is Connect?
• How do I know if any of my products have been assigned a template?
• How do I view the templates assigned to my products?

View all 11

Connect+ (4)

Connect+ User Guides (5)

• Connect+ Migration - How to Publish your Feature Set Guide
• Connect+ Feature Set Rich Media Specifications
• Connect+ Feature Set User Guide

View all 5

Connect+ FAQs (12)

• What is Connect+?​
• How do I access Connect+?​
• What should I do if I have trouble logging in? ​

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Connect+ How To Videos (7)

• Connect+ Feature Sets - How to Add or Remove Products from an Existing Feature Set
• Connect+ How to Create a Feature Set
• Connect+ Introduction and Navigation Tutorial

View all 7

Connect+ Release Notes (2)

• Connect+ Release Note 07/05/2025
• Connect+ Release Note 18/09/2025

Content Exchange (2)

User Guide (1)

• Content Exchange User Guide

Content Exchange FAQs (6)

• What is Content Exchange?
• How do I log into Content Exchange?
• How do I access Content Exchange?

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Content Licensing (1)

Content Licensing (2)

• Content Licensing Product Library Training Video
• Product Library Guide for Content Licensing Users

Data Model Release Notes (1)

Data Model Release Notes: Location Update (1)

• New Release Notes Location

GDSN Data Extract (3)

GDSN Data Extract User Guide (1)

• GDSN Data Extract User Guide

GDSN Data Extract How to Videos (2)

• GDSN Data Extract How to Video
• GDSN Extract Step by Step Tutorial

GDSN Data Extract FAQs (10)

• What is the Publish to GDSN Interim Solution?
• How do I get access to the Publish to GDSN service?
• Why can't I see the publish to GDSN icon on my account?

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General (1)

General Help Guides (1)

• How to Set Up Log in Authentication

Global Product Exchange (3)

User Guides (2)

• Global Product Exchange User Guide for Suppliers
• Global Product Exchange - Single Use Plastics User Guide

GPE FAQs (23)

• What is Global Product Exchange (GPE)?
• How do I log into Global Product Exchange?
• How do I search/view my products?

View all 23

e-Welcome Pack (7)

• Service Description
• GPE - Orientation Webinar Video
• NL & BE Data Mapping Matrix V2.0 - Mandatory GDSN Attributes

View all 7

GMC Google Manufacturer Center (2)

Google Manufacturer Centre Guide (1)

• Google Manufacturer Center Welcome Pack & User Guide

Google Manufacturer Center FAQs (11)

• What does Nielsen Brandbank do?
• Does Nielsen Brandbank update my product information on Google Shopping?
• Who do I contact if I have an issue that lays with Google, and not the Nielsen Brandbank feed?

View all 11

HFSS (5)

HFSS Attribute Guide (2)

• HFSS Attribute Guide
• HFSS Attributes for Tesco

HFSS Information in Content Health (2)

• How to Add HFSS Information using Content Health - Tutorial Video
• How to Add HFSS Information using Content Health User Guide

HFSS Information in Product Library (2)

• How to Add HFSS Information in Product Library - Tutorial Video
• How to Add HFSS information in Product Library - User Guide

HFSS Information in the Self Service Portal (2)

• How to Add HFSS Information in the Self Service Portal - Tutorial Video
• How to Add HFSS Information in the Self Service Portal User Guide

Tesco & Brandbank Nutrient Profiling Model (NPM) HFSS Webinar (1)

• Tesco & Brandbank Nutrient Profiling Model (NPM) HFSS Webinar 15/02/24

How to use The Knowledge Base (1)

Freshdesk Support Guides (1)

• Solutions Portal Reference Guide

Label Insight Help Centre (6)

How to Raise a Support Ticket (1)

• Label Insight - How to Register for Support Portal Access and Raise Support Tickets

General (2)

• General Questions
• Customer Admin

Onboard (3)

• General Questions
• Manufacturer Questions
• Third Party/Distributor Questions

Publish (1)

• Publish Questions

Explore (3)

• Conventional Product Data
• Views
• Explore Questions

NIQ Product Explorer (NPE) (2)

• User Guides
• How To Videos

Merchandising Exchange (2)

User Guide (1)

• Merchandising Exchange User Guide

Merchandising Exchange FAQs (6)

• What is Merchandising Exchange?
• How do I access Merchandising Exchange?
• What content is shared on Merchandising Exchange?

View all 6

Mobile Optimised Imagery (1)

Mobile Optimised Imagery FAQs (7)

• What is mobile optimised imagery?
• Which of my images can be optimised?
• Do I keep a normal ID shot if you optimise the image?

View all 7

NIQ Digital Shelf Lite (3)

Resources (5)

• English User Guides
• Polish User Guides
• Timeline

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NIQ Digital Shelf Lite FAQs (55)

• What is NIQ Digital Shelf Lite?
• How do I get access to NIQ Digital Shelf Lite?
• How do I log into NIQ Digital Shelf Lite?

View all 55

NIQ Digital Shelf Lite Release Notes (6)

• NIQ Brandbank - Issue Alerts Release Note EN
• NIQ Brandbank - Issue Alerts Release Note PL
• NIQ Brandbank - Predefined Reports Release Note EN

View all 6

Omnishopper Create (4)

Omnishopper Create User Guides (3)

• Omnishopper Create User Guide
• Omnishopper Create - Guidelines for Supplying Artwork and Reference Images
• Multi-part AI Files Reference Guide

Omnishopper Create How To Videos (2)

• Omnishopper Create Uploading Files Video Tutorial
• Supplied Content Portal Resubmission Process

Omnishopper Create FAQs (5)

• What is the Omnishopper Create service?
• What specifications do my files need to be in for the Omnishopper Create service?
• How do I submit files for Omnishopper Create?

View all 5

Lifestyle Image Creation (2)

• Omnishopper Create Lifestyle Image Options
• Lifestyle Image Options Website Access Guidance

Product Library & Enrich (5)

User Guides (6)

• Product Library User Guide
• Enrich User Guide
• Online Renewals User Guide

View all 6

Product Library How To Videos (8)

• Product Library How-To - Advanced Search
• Product Library How-To - Downloading Product Images
• Product Library How-To - Product Information Page

View all 8

Product Library FAQs (16)

• What is Product Library?
• How do I access Product Library?
• How do I reset my password?

View all 16

Enrich FAQs (25)

• What is Enrich?
• How do I log into Enrich?
• How do I access Enrich?

View all 25

Retailer Specific Content (7)

• Retailer Specific Content User Guide
• Retailer Specific Content Full How To Video
• Retailer Specfic Content Introduction and Navigation

View all 7

Retail (2)

Retail FAQs (10)

• I cannot find a product in the Product Library. What should I do?
• The images and/or data are not the version the supplier has confirmed. What can I do?
• How do I arrange for content to be resent to our systems?

View all 10

Retailer Guides (1)

• Resend Process User Guide

Shopper Experience Platform - Connect Max (3)

Connect Max User Guides (6)

• Connect Max User Guide
• Connect Max Asset Guidelines (UK & IE)
• Troubleshooting Guide - How to make images square

View all 6

Connect Max FAQs (9)

• What is Connect Max?
• How do I access Connect Max?
• What is the recommended specification for files uploaded to Connect Max?

View all 9

Connect Max How To Videos (2)

• Connect Max Video Tutorial
• Connect Max Training Webinar Recording

Shopper Experience Platform - Content Health (5)

Content Health User Guides (4)

• Content Health User Guide
• Content Health Pending Live Reference Guide
• Weights, Measurements, and Merchandising Reference Guide

View all 4

Content Health How to Videos (8)

• Content Health Training Webinar
• Content Health Introduction & Navigation
• Content Health Approval & Rejection Process

View all 8

Content Health FAQs (17)

• What is the Content Health Service?
• How are content completeness scores calculated?
• What is a certified product?

View all 17

HFSS (3)

• HFSS Content Health Attributes Table
• HFSS: Using the Content Health Attributes How To Video
• How to Add HFSS Information using Content Health User Guide

Training Webinars (1)

• Content Health Free Webinar Sign Up

Shopper Experience Platform - Content Health+ (4)

Content Health+ User Guides (4)

• Content Health+ User Guide (for Existing Content Health Users)
• Content Health+ User Guide (for Brand New Users)
• Weights, Measurements, and Merchandising Reference Guide

View all 4

Content Health+ How to Videos (4)

• How to Improve your Content Health and Competitor Rank using Content Health+ Tutorial Video
• How to Download a Custom Data Extract - Shopper Experience Platform
• How to Download Images - Shopper Experience Platform

View all 4

Content Health+ FAQs (10)

• What is Content Health+?​
• How do I access Content Health+?​
• What do the Content Health+ scores mean?​

View all 10

Training Webinars (1)

• Content Health+ Free Webinar Sign Up

Shopper Experience Platform - Core Service (1)

Shopper Experience Platform - Core Service User Guides (2)

• Shopper Experience Platform - Core Service & Supplied Dimensions Top Up User Guide
• Shopper Experience Platform - Supplied Dimensions Top Up Guide

Shopper Experience Platform - Multichannel Service (4)

Multichannel Service User Guides (5)

• Multichannel Service User Guide
• Multichannel Service Post Onboarding Information
• Multichannel Service Flexible Image Extract

View all 5

Multichannel Service How To Videos (8)

• Multichannel Service Training Webinar Recording
• Getting Started with the Multichannel Service Tutorial
• Multichannel Service - How to Create a new product from scratch

View all 8

Multichannel Service FAQs (17)

• What is the Shopper Experience Platform Multichannel Service?
• What is an Uncertified Product?
• How are content completeness scores calculated?

View all 17

Training Webinars (1)

• Multichannel Service Free Webinar Sign Up

Shopper Experience Platform - Self Service Portal (4)

Self Service Portal for Suppliers User Guide (4)

• Self Service Portal for Suppliers User Guide
• How to Add HFSS Information in the Self Service Portal User Guide
• Self Service Portal - How to Upload Product Fiche Documents

View all 4

Self Service Portal for Suppliers How to Videos (6)

• Self Service Portal for Suppliers - Full Video Tutorial
• Self Service Portal for Suppliers - Introduction and Navigation
• Self Service Portal for Suppliers - How to Create and Approve a Product

View all 6

Self Service Portal for Suppliers FAQs (16)

• What is the Self Service Portal for Suppliers?
• How do I access the Self Service Portal for Suppliers?
• What is an Uncertified Product?

View all 16

Self Service Portal Image Validation Troubleshooting (4)

• How to Amend Image Margin/Border Size using Photoshop Video Tutorial
• How to Amend Image Margin/Border Size using Paint 3D Video Tutorial
• How to Amend Image Margin/Border Size using Photoshop User Guide

View all 4

Supplied Content (4)

Supplied Content Portal User Guides (1)

• Supplied Content Portal User Guide

Supplied Content Portal How to Videos (2)

• Supplied Content Portal Video Tutorial
• Supplied Content Portal Resubmission Process

Supplied Content FAQs (9)

• Can I use my own images and data?
• What is the Supplied Content Portal?
• What specification and format do my files need to be?

View all 9

Supplied Content Specification Guidelines (1)

• Supplied Content Specification Guidelines UK, IE & US